RA-RO COOKIE POLICY

We use cookies to improve your browsing experience and personalise content. Learn how and why.

RA-RO uses cookies and similar technologies on the website ra-ro.eu to enhance your browsing experience, analyse traffic, and personalise content. This policy explains what cookies are, how we use them, and how you can manage them.

1. WHAT ARE COOKIES

Cookies are small text files stored on your device (computer, tablet, or mobile phone) when you visit a website. These files allow the site to "remember" your actions and preferences for a certain period so that you do not have to re-enter them every time you return to the site or move from one page to another.

Types of Cookies by Duration:

Session Cookies: Temporary, deleted when you close the browser
Persistent Cookies: Remain on the device for a defined period

Types of Cookies by Source:

First-party Cookies: Set directly by the ra-ro.eu website
Third-party Cookies: Set by other domains (Google, Facebook, etc.)

2. CONSENT MANAGEMENT WITH COOKIEBOT

RA-RO uses Cookiebot to manage your cookie consent in a transparent and GDPR-compliant way. Cookiebot:

Automatically categorises all cookies
Displays clear information about each cookie
Allows you to accept or reject specific categories
Securely records your consent
Allows you to change your preferences at any time

3. CATEGORIES OF COOKIES USED

4. PURPOSES OF PROCESSING

We use cookies to:

4.1. Essential Functioning

Keep your session active
Save products in the cart
Process orders for handcrafted products
Ensure transaction security
Remember basic preferences

4.2. Improving the Experience

Personalise content about traditional crafts
Remember browsing preferences
Adapt the website to your needs
Improve website performance

4.3. Analysis and Optimisation

Understand how you use the website
Identify the most popular handcrafted products
Optimise navigation and features
Analyse visitor behaviour

4.4. Marketing and Advertising

Display relevant ads about unique products
Remarketing to interested visitors
Measure the effectiveness of advertising campaigns
Personalise marketing communications

5. HOW TO MANAGE YOUR COOKIE PREFERENCES

5.1. Consent Banner (Cookiebot)

When you first visit our website, a consent banner appears that allows you to:

Accept all cookies
Reject optional cookies
Customise your preferences by category
View detailed information about each cookie

5.2. Change Preferences at Any Time

You can change your cookie preferences:

Via the website: Click the "Cookie Settings" link in the footer
Floating banner: Some browsers display an icon for access to settings
Direct contact: Send an email to rgpd@ra-ro.eu

5.3. Browser Settings

You can also manage cookies through your browser settings:

Chrome: Settings > Privacy and security > Cookies and other site data

Firefox: Options > Privacy and security > Cookies and site data

Safari: Preferences > Privacy > Cookies and website data

Edge: Settings > Cookies and site permissions

5.4. Consequences of Disabling Cookies

If you choose to disable certain categories of cookies:

Necessary: The website may not function properly
Preferences: You will lose personalisation and settings
Statistics: You will not contribute to site improvements
Marketing: You will see less relevant ads

6. THIRD-PARTY COOKIES

Some cookies are set by third-party services we use:

6.1. Analytics Platforms

Google Analytics: Anonymous traffic analysis
Shopify Analytics: Store performance data

6.2. Advertising Platforms

Google Ads: Search and display campaigns
Facebook Meta: Advertising on Facebook and Instagram
TikTok Ads: Campaigns on the TikTok platform

6.3. Control over Third-Party Cookies

You can also manage third-party cookies directly:

Google: Ad Settings
Facebook: Ad Settings
TikTok: Privacy Settings in the app

7. RETENTION AND EXPIRATION

Different cookies have different retention periods:

7.1. Session Cookies

Duration: Until the browser is closed
Purpose: Maintain an active session during the visit

7.2. Persistent Cookies

Short duration: 1–90 days (marketing, conversions)
Medium duration: 1–2 years (analytics, preferences)
Long duration: Up to 2 years (unique identifiers)

7.3. Automatic Renewal

Some cookies renew automatically:

With each website visit
When you interact with ads
When you accept cookies again

8. SECURITY AND DATA PROTECTION

8.1. Security Measures

Cookies transmitted through secure connections (HTTPS)
Data anonymised whenever possible
Restricted access to cookie information
Regular security monitoring

8.2. Legal Compliance

Full GDPR compliance
Consent records through Cookiebot
Full transparency about cookies used
Easy withdrawal of consent

9. INTERNATIONAL TRANSFERS

Some of the services we use (Google, Facebook Meta, TikTok) may transfer data to countries outside the European Economic Area. These transfers are protected through:

European Commission adequacy decisions
EU-approved standard contractual clauses
Appropriate certifications such as the EU-US Data Privacy Framework

10. YOUR RIGHTS

Regarding data collected through cookies, you have the right to:

Access: Know what cookies we collect about you
Rectification: Correct inaccurate information
Erasure: Request removal of cookie data
Restriction: Limit the processing of data
Objection: Object to processing based on legitimate interest
Portability: Receive data in a usable format
Withdrawal: Withdraw consent at any time

To exercise these rights, contact us at rgpd@ra-ro.eu.

11. CHANGES TO THE COOKIE POLICY

11.1. Updates

This policy may be updated to reflect:

Changes in cookies used
New services implemented
Changes in legislation
Improvements in transparency

11.2. Change Notification

You will be notified of significant changes through:

Updated date on the policy
Informative banner on the website
Email (if subscribed to the newsletter)
New consent request (if necessary)

12. CONTACTS AND INFORMATION

12.1. Questions about Cookies

For specific questions about cookies:

Email: rgpd@ra-ro.eu
Subject: "Question about Cookies"

12.2. Technical Support

For technical issues related to cookies:

Email: hello@ra-ro.eu
Description: Include browser, device, and specific issue

12.3. Company Information

Historias Em Objectos Produtos Artesanais Marketing e Consultoria Lda
Avenida Guerra Junqueiro N 16 4 Esq
1000-167 Lisbon, Portugal
VAT number: 518585069

12.4. Useful Links

13. ADDITIONAL INFORMATION

13.1. Cookie Resources

To learn more about cookies in general:

All About Cookies: www.allaboutcookies.org
Your Online Choices: www.youronlinechoices.eu

13.2. Data Protection Authorities

Portugal: Comissão Nacional de Proteção de Dados (CNPD) - www.cnpd.pt
Europe: European Data Protection Board - edpb.europa.eu

Last update: September 2025

This cookie policy complements our Privacy Policy and forms part of the Terms and Conditions of the ra-ro.eu website. By using our website, you accept the use of cookies in accordance with this policy.