Terms of service

5. ORDERS AND CONFIRMATION

5.1. Ordering process

1. Selecting products on the website
2. Adding them to the shopping cart
3. Entering shipping and billing details
4. Choosing the payment method
5. Confirming and processing the payment
6. Receiving the confirmation email

5.2. Order confirmation

• A confirmation email with all the details will be sent
• The confirmation includes the order number, products, prices and estimated delivery time
• If you do not receive the email, please contact us immediately

5.3. Availability and delivery time

Due to the handmade nature of the products:

• Products in stock: as shown on the product page
• Made to order: 2 to 8 weeks (as shown on the product page)
• Seasonal products: subject to the availability of natural materials

Specific delivery times are always shown on each product page before purchase.

If a product is not available, we will contact the customer to:

• Suggest similar alternatives
• Give a new availability date
• Issue a full refund

6. DELIVERY

6.1. Delivery areas

We deliver to mainland Portugal, the islands and European Union countries. For other destinations, please contact us at hello@ra-ro.eu.

6.2. Shipping costs

Shipping costs are calculated automatically at checkout according to the destination and weight of the order. The exact amounts are shown before you complete your purchase.

6.3. Delivery responsibilities

• Deliveries are made to the address provided by the customer
• Someone must be present to receive the order
• If no one is available, a notice will be left so the order can be collected
• RA-RO is not responsible for delays caused by external factors (weather conditions, strikes, etc.)